Welcome to My HR Partner
At My HR Partner, we understand that great employees are the cornerstone of a great business. That’s why we offer comprehensive HR services, tailored to empower your business with the tools and strategies needed for growth. We specialise in working with employee-focused professional service providers, managing those challenging HR issues that arise so you can focus on your core business activities with confidence.
We ensure that your HR policies, processes, & employment contracts are up-to-date and relevant to your business. By doing so, we help you maintain a workforce that is both competent and passionately engaged in your business vision.
At My HR Partner, we are committed to providing you with the HR support you need to thrive. Let us help you manage your most valuable asset – your people.
Karen Hillen is an experienced Human Resources specialist with over 30 years of expertise in the field. She curates the My HR Partner HR Hub which is a valuable resource for businesses covering various aspects of HR, including starting and ending employment, compliance, payroll, employee performance, WHS and more.
Her extensive experience in HR makes her a sought-after advisor and partner for businesses.
Welcome to My HR Partner
At My HR Partner, we understand that great employees are the cornerstone of a great business. That’s why we offer comprehensive HR services, tailored to empower your business with the tools and strategies needed for growth. We specialise in working with employee-focused professional service providers, managing those challenging HR issues that arise so you can focus on your core business activities with confidence.
We ensure that your HR policies, processes, & employment contracts are up-to-date and relevant to your business. By doing so, we help you maintain a workforce that is both competent and passionately engaged in your business vision.
At My HR Partner, we are committed to providing you with the HR support you need to thrive. Let us help you manage your most valuable asset – your people.
Karen Hillen is an experienced Human Resources specialist with over 30 years of expertise in the field. She curates the My HR Partner HR Hub which is a valuable resource for businesses covering various aspects of HR, including starting and ending employment, compliance, payroll, employee performance, WHS and more.
Her extensive experience in HR makes her a sought-after advisor and partner for businesses.
HR Advice
HR When you need it
Karen’s advice is always tailored to meet the unique needs and objectives of your business. Her ability to
blend empathy with professionalism makes her an invaluable asset in helping you with your HR questions.
You can book in for a call when you need it.
HR Hub
Unlock HR Resources
Join our exclusive community & gain access to resources, tools, & ongoing HR support.
You’ll have access to our invaluable resources 24/7 AND the opportunity to tap into support via our Q&A sessions, masterclasses & webinars.
Get up to date links to valuable HR information, Awards, Award
pay guides, compliance documents, templates, checklists, and info sheets.
HR Policies
Your Guide to HR Policies
Customised, up-to-date HR policies are crucial for your business.
We help you develop & implement clear, effective HR policies that align with your values.
Our approach is designed to create a positive work environment & minimise risks.
Employment Contracts
Get your contracts created for you
Secure your business and your people with professionally crafted HR contracts.
We provide thorough and compliant employment contract solutions tailored to your business needs.
On Demand HR
Your Virtual HR Manager
Customised, up-to-date HR policies are crucial for your business. We help you develop & implement clear, effective HR policies that align with your values.
Our approach is designed to create a positive work environment & minimise risks.
Free Resources & FAQs
Free Resources & What People Ask Us Most
We've got links to Modern Awards, Pay Guides and more.
We have also compiled answers to the most common queries to help you quickly find the information you need.
Our Latest Blog Post
Clear Communication: The Key to Setting Expectations at Work
How clear expectations shape culture, reduce risk, and improve employee engagement
Why a Code of Conduct is Non-Negotiable
Every Australian business — no matter how big or small — needs a written code of conduct. It’s more than a legal safeguard. It’s a foundational tool that sets the tone for how your team works, communicates, and treats each other.
A well-crafted Code of Conduct does three essential things:
Outlines acceptable behaviour and communication standards
Protects your business from risks and employee disputes
Shapes and strengthens your workplace culture
Without one, your business may be vulnerable to misunderstandings, Fair Work claims, or reputational damage.
Complement Your Code of Conduct with Key HR Policies
Your Code of Conduct is the compass — but your HR policies are the map. They guide your team through everyday expectations, from using work devices appropriately to managing conflict with kindness and clarity.
Here are the essential HR policies that work hand-in-hand with your Code of Conduct:
Workplace Bullying & Harassment Policy
Social Media Policy
Performance Management & Misconduct Policy
Leave, Attendance & Absenteeism Guidelines
Internet & Email Usage Policy
Pro tip: These should be accessible, up to date, and written in plain English — so everyone understands them.
Strong Communication = Fewer HR Headaches
Even the best-written policies won't be effective if communication isn’t clear and consistent. Here are some great ways to improve communication in your business:
10 Easy Wins for Better Communication
Regular team meetings that encourage input (not just updates with no opportunity for feedback or employee input)
An HR system, shared drive or intranet where key info and policies live
A clear and simple employee handbook
Open-door leadership that listens first
Regular, meaningful engagement surveys
Policy refreshers and reminders
Feedback opportunities that go both ways
Grievance procedures that employees trust
HR policies that everyone can access
Recognition for employees doing the right thing
When expectations are communicated regularly, everything flows better — from productivity to morale.
Preventing Workplace Harassment & Discrimination
It’s not enough to tell staff to "just be respectful." Your business needs to back that up with policies and action. That includes:
A written statement in your policies making it crystal clear that bullying, discrimination, and harassment won’t be tolerated
Regular training for all staff on what these terms mean and how to report concerns
A step-by-step grievance process — so employees know who to talk to, and when if they need to raise an issue or make a complaint
Kindness is important. So is structure. The two work best together.
Want Help Putting This in Place?
HR doesn’t have to be hard — and you don’t have to figure it out alone.
Book a free 10-minute introductory call to chat about how we can help you implement a Code of Conduct, update your HR policies, or improve team communication.
Book a Free Call with Karen
Looking for more in-depth support?
My HR Partner Memberships give you ongoing access to:
HR advice when you need it, on demand
Explore our Peace of Mind membership
Support with staff issues — before they become big ones
Templates and policies that keep you compliant
About Your HR Partner
Hi, I’m Karen Hillen — your trusted HR Partner. I help small and medium Australian businesses build kind, compliant workplaces. Whether you need contracts, policies, help managing your team or just someone in your corner, I’m here.
Let's Talk HR
Don’t wait for an issue to force your hand. Let’s set your workplace up for success — with clear conduct, compassionate communication, and proactive people management.
We provide HR advice and support. We have trusted partners to assist with any employment law issues
outside of our scope.
More info
Get HR Advice from our HR expert
HR Advice
HR When you need it
Karen’s advice is always tailored
to meet the unique needs and objectives of your business. Her ability to blend empathy with professionalism makes her an invaluable asset in helping you with your HR questions.
You can book in for a call when
you need it.
HR Hub
Unlock HR Resources
Join our exclusive community & gain access to resources, tools, & ongoing HR support.
You’ll have access to our invaluable resources 24/7 AND the opportunity to tap into support via our Q&A sessions, masterclasses & webinars.
Get up to date links to valuable HR information, Awards, Award
pay guides, compliance documents, templates, checklists, and info sheets.
HR Policies
Your Guide to HR Policies
Customised, up-to-date HR policies are crucial for your business. We help you develop & implement clear, effective HR policies that align with your values.
Our approach is designed to
a positive work environment &
minimise risks.
Employment Contracts
Get your contracts created for you
Secure your business and your people with professionally crafted HR contracts.
We provide thorough and compliant employment contract solutions tailored to your business needs.
On Demand HR
Your Virtual HR Manager
Customised, up-to-date HR policies are crucial for your business. We help you develop & implement clear, effective HR policies that align with your values.
Our approach is designed to
create a positive work environment
& minimise risks.
Podcast
Simplifying HR Management - One
episode at a time
Talking all things HR to help you make sure you are dotting the "i"s and crossing the "t"s ensuring you have everything in place to ensure a thriving business with happy employees.
Our Latest Blog Post
Clear Communication: The Key to Setting Expectations at Work
How clear expectations shape culture, reduce risk, and improve employee engagement
Why a Code of Conduct is Non-Negotiable
Every Australian business — no matter how big or small — needs a written code of conduct. It’s more than a legal safeguard. It’s a foundational tool that sets the tone for how your team works, communicates, and treats each other.
A well-crafted Code of Conduct does three essential things:
Outlines acceptable behaviour and communication standards
Protects your business from risks and employee disputes
Shapes and strengthens your workplace culture
Without one, your business may be vulnerable to misunderstandings, Fair Work claims, or reputational damage.
Complement Your Code of Conduct with Key HR Policies
Your Code of Conduct is the compass — but your HR policies are the map. They guide your team through everyday expectations, from using work devices appropriately to managing conflict with kindness and clarity.
Here are the essential HR policies that work hand-in-hand with your Code of Conduct:
Workplace Bullying & Harassment Policy
Social Media Policy
Performance Management & Misconduct Policy
Leave, Attendance & Absenteeism Guidelines
Internet & Email Usage Policy
Pro tip: These should be accessible, up to date, and written in plain English — so everyone understands them.
Strong Communication = Fewer HR Headaches
Even the best-written policies won't be effective if communication isn’t clear and consistent. Here are some great ways to improve communication in your business:
10 Easy Wins for Better Communication
Regular team meetings that encourage input (not just updates with no opportunity for feedback or employee input)
An HR system, shared drive or intranet where key info and policies live
A clear and simple employee handbook
Open-door leadership that listens first
Regular, meaningful engagement surveys
Policy refreshers and reminders
Feedback opportunities that go both ways
Grievance procedures that employees trust
HR policies that everyone can access
Recognition for employees doing the right thing
When expectations are communicated regularly, everything flows better — from productivity to morale.
Preventing Workplace Harassment & Discrimination
It’s not enough to tell staff to "just be respectful." Your business needs to back that up with policies and action. That includes:
A written statement in your policies making it crystal clear that bullying, discrimination, and harassment won’t be tolerated
Regular training for all staff on what these terms mean and how to report concerns
A step-by-step grievance process — so employees know who to talk to, and when if they need to raise an issue or make a complaint
Kindness is important. So is structure. The two work best together.
Want Help Putting This in Place?
HR doesn’t have to be hard — and you don’t have to figure it out alone.
Book a free 10-minute introductory call to chat about how we can help you implement a Code of Conduct, update your HR policies, or improve team communication.
Book a Free Call with Karen
Looking for more in-depth support?
My HR Partner Memberships give you ongoing access to:
HR advice when you need it, on demand
Explore our Peace of Mind membership
Support with staff issues — before they become big ones
Templates and policies that keep you compliant
About Your HR Partner
Hi, I’m Karen Hillen — your trusted HR Partner. I help small and medium Australian businesses build kind, compliant workplaces. Whether you need contracts, policies, help managing your team or just someone in your corner, I’m here.
Let's Talk HR
Don’t wait for an issue to force your hand. Let’s set your workplace up for success — with clear conduct, compassionate communication, and proactive people management.
We provide HR advice and support.
We have trusted partners to assist with
any employment law issues outside
of our scope.
More info
PO Box 1079
Coolangatta QLD 4225
ABN 30 644 527 015
Get HR Advice from our HR expert