How clear expectations shape culture, reduce risk, and improve employee engagement

Why a Code of Conduct is Non-Negotiable

Every Australian business — no matter how big or small — needs a written code of conduct. It’s more than a legal safeguard. It’s a foundational tool that sets the tone for how your team works, communicates, and treats each other.

A well-crafted Code of Conduct does three essential things:

• Outlines acceptable behaviour and communication standards

• Protects your business from risks and employee disputes

• Shapes and strengthens your workplace culture

Without one, your business may be vulnerable to misunderstandings, Fair Work claims, or reputational damage.

Complement Your Code of Conduct with Key HR Policies

Your Code of Conduct is the compass — but your HR policies are the map. They guide your team through everyday expectations, from using work devices appropriately to managing conflict with kindness and clarity.

Here are the essential HR policies that work hand-in-hand with your Code of Conduct:

• Workplace Bullying & Harassment Policy

• Social Media Policy

• Performance Management & Misconduct Policy

• Leave, Attendance & Absenteeism Guidelines

• Internet & Email Usage Policy

Pro tip: These should be accessible, up to date, and written in plain English — so everyone understands them.

Strong Communication = Fewer HR Headaches

Even the best-written policies won't be effective if communication isn’t clear and consistent. Here are some great ways to improve communication in your business:

10 Easy Wins for Better Communication

• Regular team meetings that encourage input (not just updates with no opportunity for feedback or employee input)

• An HR system, shared drive or intranet where key info and policies live

• A clear and simple employee handbook

• Open-door leadership that listens first

• Regular, meaningful engagement surveys

• Policy refreshers and reminders

• Feedback opportunities that go both ways

• Grievance procedures that employees trust

• HR policies that everyone can access

• Recognition for employees doing the right thing

When expectations are communicated regularly, everything flows better — from productivity to morale.

Preventing Workplace Harassment & Discrimination

It’s not enough to tell staff to "just be respectful." Your business needs to back that up with policies and action. That includes:

• A written statement in your policies making it crystal clear that bullying, discrimination, and harassment won’t be tolerated

• Regular training for all staff on what these terms mean and how to report concerns

• A step-by-step grievance process — so employees know who to talk to, and when if they need to raise an issue or make a complaint

Kindness is important. So is structure. The two work best together.

Want Help Putting This in Place?

HR doesn’t have to be hard — and you don’t have to figure it out alone.

Book a free 10-minute introductory call to chat about how we can help you implement a Code of Conduct, update your HR policies, or improve team communication.
Book a Free Call with Karen

Looking for more in-depth support?
My HR Partner Memberships give you ongoing access to:

• HR advice when you need it, on demand

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• Support with staff issues — before they become big ones

• Templates and policies that keep you compliant

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About Your HR Partner

Hi, I’m Karen Hillen — your trusted HR Partner. I help small and medium Australian businesses build kind, compliant workplaces. Whether you need contracts, policies, help managing your team or just someone in your corner, I’m here.

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Don’t wait for an issue to force your hand. Let’s set your workplace up for success — with clear conduct, compassionate communication, and proactive people management.

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